"I ordered playing cards as wedding favors and they spelled my name wrong. They did up new labels but they arrived a week after the wedding. They shipped them via Canada Post, knowing that they were hit or miss with delivery times. Now they will not reply to me and I had to hand out favors with my name spelled wrong. I am not impressed how I didn't get what I had paid for...”

Management response:

We are very sorry for the mis spelling of the name. When we found this out we had our staff printed new labels that night and shipped them out the next day. We shipped the product xpresspost with Canada post due to the rural area and being a P.O Box . Ups does not delivery to P O Boxes. The new labels were to arrive in time for your event. Due to the overload that Canada Post had AFTER their strike the shipment left here and sat in Mississuaga for 5 business days before sending it to Alberta. Canada Post commented as we changed our rules and do not guarantee delivery. Great stress was put on many business and clients with the strike. The level of service with Canada Post was very poor and our calls to Canada post we were told should have used another courier. We are shipping more items out using Fed Ex and Ups.