1.Are all pricing in Canadian Funds and include duties?
A. Yes all pricing in in C.A.D funds and do not have duties or any brokerage fees.All Items Shipped from Canada
2.How do i order?
A. You can order online, or by phone at 1 877 811 3146.
3.Do pricing include shipping?
A. We have a low Flat Rate shipping of $9.99, Orders over $200 are FREE our personalized glassware does not qualify for flat rate shipping due to packaging costs and weight.
4. Do pricing include set up fees and designing fees?
A. All our products do include set up fees and design fees. There is a few products on our website that do not include set up fees and are posted in the descriptions.
5. How long does it take to get my order?
A. Orders can take 1 - 2 weeks to weeks for personalized glass due to the time of the season 2 to 3 weeks.Contact us through email to make sure the product will arrive on time. Rush orders are available on most items.
6. Can you order your favors online?
A. All favors can be purchased online just fill in the number to be purchased and it will show you total including shipping and taxes
7. Do You do Rush orders on Personalized Glassware?
A. Yes because we print our own glass and there is no middleman we can in most cases rush your personalized glassware order.
8. Does the image on your personalized glassware come off?
A. NO the image is screen printed on the glass and baked on. It is recommended that all Printed glass be hand washed in soapy water.
9. Do Prices include taxes?
We do collect taxes in Canada. All Items do not include taxes.
10. What is a set up fee charged with glassware?
The Set Up Fee is charged to include the making of the screen (where your custom image is burned into a mess - Like the screen on your window), it includes the cost of ink used during printing, and environmental charges of proper disposing of ink, towels,etc. Print Canada Store disposes of ink and related items with all requirements of the Ministry of the Environment. No ink goes to our landfills.
11. Can i return a personalized item?
The industry standard for customized products dictates a no return and a no refund policy. However, if an order is not well received due to an error on our part we will reprint the order and ship it Ground Service.
12. Can you print copyright logo's?
We do not take any responsibility to obtain permission for reproduction of logos, patents, trademarks and copyrights. By agreeing to print any submitted artwork, we will not be held liable for any copyright issues under any circumstances. We will not print Walt Disney etc. images without written permission.
13. What format do i need to send you when sending my own artwork?
High resolution, camera-ready artwork. (300 dpi or better). Files in EPS. PDF. PNG. and JPEG. unexceptable is word document and gif.
14. How large can i print the image?
Due to imprint areas, we reserve the right to re-size your artwork in order to fit the imprint area of the item ordered; regardless of what size the submitted artwork is. You may request a certain size on your product providing it does not exceed the maximum imprint size of the item ordered.
15. Can i make changes to my personalized favour order after i have placed it.
No changes can be made to glassware colour of print after 24 hrs. Changes can be made to proofing eg. design only. Changes after 24 hrs will result in a $15.00 fee.